ServicesSinnott Solutions Inc.: The Blog

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Wednesday, August 22, 2012

Adobe Acrobat Pro Won't Start Up on Windows 7 (acrobat won't load)

I just ran into a problem that it seems many others have encountered - when I tried to open Acrobat Pro directly or by double-clicking on a PDF file (I have Acrobat Pro set as the default app for PDF files), nothing happened.

Nothing. As in zilch. Zero. Nada. The Big Goose Egg. No response at all.

And, of course, this happened as a deadline was fast approaching.

Isn't that always the way?

Well, the good news is, I found a solution, and got the document out just under the wire.

To save you some time, here's what worked for me:

13 Steps to Bring Acrobat Pro Back to Life on Windows 7

  1. Make sure you are connected to the internet and have your serial number handy.
  2. Launch a regular CS6 product other than Acrobat or Flash Builder (for example: Photoshop, After Effects, Premier Pro, InDesign, Flash Professional, Illustrator, Dreamweaver.)
  3. Click on Help->Deactivate.
  4. Deactivate the application. Quit application.
  5. Launch a regular CS6 product other than Acrobat or Flash Builder (for example: Photoshop, After Effects, Premier Pro, InDesign, Flash Professional, Illustrator, Dreamweaver.)
  6. Accept Eula.
  7. Register trial by signing in. Let the app launch.
  8. Quit and relaunch the app. Wait for the UI to display.
  9. Click on License This Software button on the UI.
  10. Click on Sign in.
  11. Wait for the Serial number screen to display.
  12. Enter the serial number in the serial number screen and click Next.
  13. Quit app and relaunch the app while connected on the internet.

After this, when you launch Acrobat Pro it will launch and should run forever without trouble. In case you still face a problem, try relaunching the other CS6 app once more and then launch Acrobat.

And here's where I found that solution. There's even someone to contact if this doesn't work for you! http://forums.adobe.com/message/4491141